Returns & Refunds

Your satisfaction is our priority. If a product doesn’t meet your expectations, we are here to help.

Returns and Refunds Process

  • All requests for returns and refunds will be directed to and managed by our supplier partners, who are responsible for the product.
  • Should you wish to return a product or request a refund, please initiate the process via our platform, and we will guide you to the respective supplier partner to complete the process.
  • The Gents Store commits to assisting customers in navigating any challenges with returns and refunds, ensuring transparent and fair resolutions.

Membership Credit Implications

  • Please note that any approved refunds will result in the corresponding Annual Membership Credit being removed from your account at The Gents Place. This step ensures the integrity and fairness of our loyalty program.