FAQs – The Gents Store

FAQ

Credit may only be used for Annual Membership purchases at The Gents Place. Credit cannot be used for retail purchases either on The Gents Store or at The Gents Place.
You may use annual member credit for only annual memberships at this time. You may not redeem towards services, retail, gift cards, or monthly memberships.
Credit may only be used for Annual Membership purchases at The Gents Place. Credit cannot be used for monthly membership purchases.
There is no "cash out" option, and annual membership credit has no cash value. If you discontinue services at The Gents Place for longer than six months, your credit will be removed from your account.
Yes, all retail goods purchased at The Gents Place provide 20% annual member credit, unless noted otherwise. Note: Creed fragrance purchases in club provide only 10% annual member credit.

Yes, you may use any additional credit for subsequent renewals and also for purchasing annual memberships for other members.
You may view annual membership credit on the top right of the site when you are logged in. Click here for an example.
Yes, you may use AMC for annual locker memberships. You may not use towards "monthly" locker memberships.
Yes, you may use AMC for annual custom memberships, as long as they are paid in full, non-monthly plans.

At this time, we will not carry the same items as are offered inside the brick-and-mortar club locations. However, the annual membership credit you accrue for in-club purchases will be combined with online purchases and included in your annual membership credit dollars presented on the site.

No, you don’t have to be an active member to earn credit towards an annual membership. Any buyer on the site will automatically earn credit towards a new or renewal of an annual membership.

Thanks for the referral! Please click here to use the form to recommend a new product and/or brand for us to consider partnering with.
Currently, the site is for loyal members and guests of The Gents Place. Once we launch to the public, we will be considering referral programs.

Thanks for your interest in partnering with us! Complete the form here to inquire about partnership.

Refunds and returns are offered on most items from the brand partner, unless otherwise noted, and when you return an item in new and unused condition back to the brand partner.
Visit our Returns & Refunds page for full details.
We ask that all refund requests need be made within 14 days of receiving your order.

Yes, if you return an item for a refund, your annual member credit balance will be reduced accordingly. If you have already redeemed for membership, you will have a deficit in your account which you will need to bring back to a positive balance through additional purchase or payment.

Products are typically fulfilled within two business days for in-stock items.
Custom-made products fulfillment times will be longer and indicated on the item description page.
Shipping rates are currently $9.99 flat-rate per order per brand partner, unless otherwise indicated.

Additional details may be found on our Shipping Policy page.

We currently offer flat-rate shipping of $9.99 per brand partner, regardless of order size, unless otherwise indicated.
No, The Gents Store currently does not ship internationally.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.
We also accept Shop Pay, Paypal, Venmo, Google Pay, and Meta Pay for your convenience.

Annual Membership Credit (AMC)